DVD User's Guide

To print this User's Guide, click anywhere within
this page and then click your browser's print button.

Specifications Specifications are subject to change without notice or obligation.   DVD-ROM drive Supports 1x, 4x, and 8x rotational modes (CD) CD Multisession Disc Spec and Multimedia PC-3 Spec compliant Data capacity 4.7GB (DVD); 650MB (CD) Data transfer rate 1350KB/sec (DVD) 1200 KB/sec (CD) Burst transfer rate 11.1MB/sec (PIO Mode 3 ATAPI)13.3MB/sec (Multiword DMA mode) Random access time 200ms (DVD); 140ms (CD) Random seek time 130ms (DVD); 120ms (CD) Rotational speed 570 –1530 rpm (DVD); 200 – 4280 (CD) Interface IDE ATAPI 2.6 SFF-8090 Memory buffer 256KB Sampling frequency 44.1 KHz(CD) S/N ratio 80db (CD) Audio AC-3 5.1 channel surround sound (DVD) Traditional audio playback (CD) Digital out 0.6Vp-p Analog out 1.0V Power 1.2A @ 5V; 0.45A @ 12V MTBF 100,000 POH 20% duty cycle Operating environment 5°C – 45°C (operational) -10°C – 60°C (storage) Humidity 8 – 80% noncondensing (operational) 5 – 95% noncondensing (storage) Dimensions 146mm × 41.5mm × 192.5mm (excluding bezel) Weight 0.93kg Certification - Safety EN60950, UL 1950, CAN/CSA - (DVD) 22.2 No. 950 (CD) Laser FDA CFR21 EN60825 EMI FDD 15J - B CE EN55022: 1994, Amd. 1:1995 (DVD) Class B (CD)   DVD decoder card Operating system Microsoft Windows 95 Graphic cards supported Brooktree 2164 Video Rage II Graphics card and drivers; - Bt2164 Display Adapter - Bt2164 Video Capture - Bt2164 Video Device OR ATI 3D XPRESSION+ (3D RAGE II) Graphics card and drivers; - ATI 3D XPRESSION+ - ATI Multimedia Video Driver - system.ini file drivers section contains: VPM=ativtvpm.dll OR S3 Virge GX Graphics card and drivers; - Live Video drivers (1v526105) - GX Graphics drivers (w9530203) - S3 Inc. ViRGE/DX/GX PCI - S3 Video Capture Driver Connectors 26-pin ribbon cable - Brooktree 2164 Video Rage II; 34-pin ribbon cable - S3 Virge GX; 40-pin ribbon cable - ATI 3D RAGE II DMA option Enabled Many Gateway products are custom engineered by our suppliers to Gateway specifications, and may vary with similarly marketed products.   Introduction The DVD-ROM (digital versatile disc) drive in conjunction with the DVD decoder card and DVD software allow you to access a wide variety of multimedia information. Video discs or CD/DVD (MPEG-1 and MPEG-2) Photo discs or CD/DVD Music discs or CD/DVD. Note: CDR/CD-RW (CD-writable) discs cannot be used with this drive. The DVD-ROM drive functions at a higher laser frequency and is not compatible with lower laser frequency CDR/CD-RW discs. DVD discs have the storage capacity of seven regular CDs. The DVD-ROM drive is ATAPI compliant, making it easy to configure because it conforms to specific industry standards. The DVD decoder card is a MPEG (motion pictures expert group) card that decodes streams of data coming from the DVD-ROM drive. The MPEG card is also connected by cables to your graphic display adapter card and sound card. The DVD software provides drivers and the Entertainment Center application, an intuitive user-interface that allows easy play and maneuverability within the DVD environment.   Configuring the DVD-ROM Drive Most system boards feature both a primary IDE controller and a secondary IDE controller. Each of these controllers can have two devices attached to it. When two devices are attached to one controller, one is configured as master and one is configured as slave. For example, one hard disk drive in your system is most often configured as the master device on the primary IDE controller. Depending on the number of hard disk drives in your system, the DVD-ROM drive can be installed as slave on either the primary or secondary IDE controller. However, we recommend that the DVD-ROM drive is installed as master on the secondary IDE controller for best drive performance.   To configure the DVD-ROM drive: Locate the configuration jumper on the back of the DVD-ROM drive. 1. Analog audio connector 2. Pin 1 3. Power connector 4. Ribbon cable connector 5. Configuration jumper 6. Digital audio connector Place the jumper over the appropriate pair of pins to configure the drive as either a master or a slave device. 1. Master device setting 2. Slave device setting   Installing the DVD-ROM Drive Please refer to your user’s guide for specific information about your system and opening your system case. Before opening your system case, read and follow these preventions and precautions to prevent damage from static electricity. Caution! Preventing Static Electricity Damage The components inside your system are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Static electricity can cause irreparable damage to your system; however, if you follow these preventions and precautions, you should prevent such damage. Static Electricity Preventions 1. WEAR A GROUNDING WRIST STRAP (available at most electronic stores). 2. Turn off the system power. 3. Touch the back of the power supply fan, located on the back of the case. 4. UNPLUG ALL CORDS FROM WALL OUTLET. 5. Remove the system case cover. Static Electricity Precautions • Avoid static-causing surfaces such as plastic and styrofoam in your work area. • Remove parts from their antistatic bags only when you are ready to use it. Do not lay parts on the outside of antistatic bags since only the inside provides antistatic protection. • Always hold cards by their edges and their metal mounting bracket. Avoid touching components on the cards and the edge connectors that connect to expansion slots. • Never slide cards or other parts over any surface. Note: The illustrations in this document show a typical system. They may not match your specific configuration and may include options you did not purchase.   To remove the system cover and front case bezel: Unplug all peripheral equipment (i.e. monitor, keyboard, printer) to allow easier access to the system. Remove the two thumbscrews from the rear of the right side panel. Set the thumbscrews aside. Pull the side panel straight back with a firm tug on the hand grip found between the two thumbscrew holes. Set the panel aside. Remove the two screws from the rear of the left side panel. Set the screws aside. Remove the left panel and set it aside. Place your index fingers into the two circular holes located on both sides of the drive cage near the diskette drive. You should be able to feel the front case bezel retaining clips. Press in on the retaining clips and pull the top of the front case bezel out, lifting it away from the system. Once the system case is open and the drive cage is fully exposed, the existing CD-ROM or DVD-ROM drive must be removed from the dedicated drive area.   To remove the existing CD-ROM or DVD-ROM drive: Remove the four screws (two on each side) holding the CD-ROM or DVD-ROM drive into the drive cage and set them aside. Gently pull the drive slightly forward in the drive cage. Disconnect the three CD-ROM or DVD-ROM drive cables. Note: The power connector fits tightly and may be difficult to disconnect. The new DVD-ROM drive must be modified before it is installed into the case.   To modify the new DVD-ROM drive: Insert a straightened paperclip into the emergency eject hole on the front of the drive to eject the DVD-ROM drive tray. 1. Emergency eject hole Center both thumbs on the bottom edge of the tray bezel. Press out and pull up to unsnap the tray bezel from the drive tray. Remove the cover from the front of the DVD-ROM drive using a small flathead screwdriver. Grasp the light-pipe, located on the circuit board next to the eject button, and pull it straight out. You can move the light-pipe from side to side if necessary. Find the BUSY LED on the circuit board (located closest to the eject button). Position the new light-pipe as shown below. 1. Tab 2. The circuit board slides between the two sets of "fingers." Slide the light-pipe onto the circuit board over the BUSY LED. Make sure the tab on the rear of the light-pipe snaps into the notch in the circuit board. Grip the edge of the drive tray and pull it slightly forward. Snap the tray bezel for the mid-tower case onto the front of the drive tray. Once the DVD-ROM drive has been modified, you need to install the drive into the system.   To install the modified DVD-ROM drive: Slide the modified DVD-ROM drive into the drive cage and reconnect the three cables. Make sure all cables are securely connected. Replace the four screws removed from the previous drive. Do not fully tighten the screws. Remove the existing eject button cap located on the inside of the front case bezel, then insert the eject button cap that came with the new drive. The eject button cap only fits into the front case bezel one way. Replace the front case bezel, carefully lining up the DVD-ROM drive tray bezel. Gently push the drive forward in the drive cage until you can feel the eject button make contact with the drive. Tighten the four screws holding the drive in the drive cage. Continue on to the next section, "Installing the DVD decoder card," for instructions on how to install the DVD decoder card.   Installing the DVD Decoder Card The DVD decoder card connections are shown below, followed by instructions for installing the card in your system. Note: The illustrations in this document show a typical system. They may not match your specific configuration and may include options you did not purchase. 1. J6: Audio line out 2. J7: CD audio in 3. J8: Tuner audio in 4. P1 AMC: Plug in the 40-pin ribbon cable for the ATI 3D Rage II graphic display card. 5. P3 DVMB: Plug in the 34-pin ribbon cable for the S3 Virge GX graphic display card. 6. P2 LPD: Plug in the 26-pin ribbon cable for the Brooktree 2164 Video Rage II graphic display card. 7. Digital audio out: Connect to an AC3 receiver.   To install the DVD decoder card: Follow all preventions and precautions to prevent damage from static electricity. Remove the screw that holds the metal plate over one of your system’s empty PCI expansion card slots. Choose a slot that makes cabling as easy as possible. Save the plate in case you ever remove the card and need to replace it over the slot. Note: We recommend that you use the slot next to the video card. The ribbon cables are short to reduce signal interference. Disconnect the audio cable from the connector on the system’s sound card. The other end of this cable should be plugged into the DVD-ROM drive. Plug the end of the audio cable you just disconnected into the CD Audio In connector on the DVD decoder card. Find the ribbon cable that corresponds to your system’s graphic adapter card (see table below). Cable type Graphic display adapter card 40-pin ribbon ATI 3D RAGE II 34-pin ribbon S3 Virge GX 26-pin ribbon Brooktree 2164 Video Rage II Plug one end of the ribbon cable into the correct connector on the graphic display adapter card. Cables are "keyed" so they can only be plugged into the connector one way. 1. P1 AMC: Plug in the 40-pin ribbon cable for the ATI 3D Rage II graphic display card. 2. P3 DVMB: Plug in the 34-pin ribbon cable for the S3 Virge GX graphic display card. 3. P2 LPD: Plug in the 26-pin ribbon cable for the Brooktree 2164 Video Rage II graphic display card. Caution! Make sure that the red edge of the ribbon cable is aligned with pin 1 of the DVD decoder card and pin 1 on the graphic display adapter card. If the cable is incorrectly connected and power is supplied to the system, you can seriously damage the DVD decoder card. Pin designations are screened onto the surface of the cards. Look on both sides of the connector to locate pin 1. The cables are also "keyed" so that they can only plug into the connector one way. Press the DVD decoder card straight into the PCI slot. Make sure that you push evenly on both edges until the card is firmly seated. You may need to press in on the bottom of the metal bracket to keep it from catching on the case. You can slightly seesaw a card end-to-end as you work it into the slot, but do not bend the card sideways. Plug the other end of the ribbon cable into the applicable connector on the DVD decoder card. Caution! Make sure that the red edge of the ribbon cable is aligned with pin 1 of the DVD decoder card and pin 1 on the graphic display adapter card. If the cable is incorrectly connected and power is supplied to the system, you can seriously damage the DVD decoder card. Pin designations are screened onto the surface of the cards. Look on both sides of the connector to locate pin 1. The cables are also "keyed" so that they can only plug into the connector one way. Plug one end of the short audio cable into the Audio Line Out connector on the DVD decoder card. Plug the other end of the short audio cable into the CD Audio In connector on the system’s sound card. Secure the card to the case with the screw removed in Step 2. Slide the side panels onto the system. Replace and tighten the two screws removed previously from the left side and the two thumbscrews on the right side. Reconnect all external peripherals and the power cord.   Installing the DVD Software Once all of the hardware has been physically installed in the system, you can install the DVD software. The DVD software contains drivers and the Entertainment Center application.   To install the DVD software: Start up the system. A screen appears stating new hardware has been found, then the Update Device Driver Wizard appears. Click Cancel. Insert the Mpact Mediaware disc into the DVD-ROM drive. Click Start, Run... and type: d:\setup.exe in the command line provided, then click OK. The Setup screen appears and loads the InstallShield, then a Welcome screen appears. Note: If the drive letter designation corresponding to the DVD-ROM drive is different on your system, substitute the drive letter that applies to your system. i.e. e:\setup.exe Click Next> to continue the installation procedure. The Software Licence Agreement screen appears. Read the screen carefully and click Yes. The Select Components screen appears. Note: You must select Yes to continue the installation procedure. Verify that all components are selected and click Next>. The Setup Complete screen appears once all the files required for installation on your system configuration have been loaded. Click Yes, I want to restart my computer now., then Finish to complete the installation procedure. The system restarts and the device drivers are ready to use.   Uninstalling the DVD software You may need to uninstall the DVD software under some circumstances. Deleting the directory does not remove all traces of the software on your system. You need to use an uninstall program to affect a complete removal of the software.   To remove the DVD software: Click Start, Programs, Digital Versatile Disk (DVD) and DVD Player Uninstall. The Confirm File Deletion screen appears. Click Yes. The UnInstallShield screen briefly appears, then the Remove Programs From Your Computer screen appears. Click OK. Click Start, Shut Down..., Restart the computer? and Yes. The system restarts and the Mpact Mediaware is gone. Note: If the DVD decoder card and DVD-ROM drive are still installed in the system, a screen will still appear stating that new hardware has been found when you restart the system. OR Click Start, Settings, Control Panel, then double-click on the Add/Remove Programs icon. The Add/Remove Programs Properties screen appears. Click Mpact Mediaware to select it and the Add/Remove button becomes available. Click the Add/Remove button. A confirmation screen appears. Click Yes, then OK. The Add/Remove Programs Properties screen appears when the uninstall process is finished. Click OK. Click Start, Shut Down..., Restart the computer? and Yes. The system restarts and the Mpact Mediaware is gone. Note: If the DVD decoder card and DVD-ROM drive are still installed in the system, a screen will still appear stating that new hardware has been found when you restart the system.   Using the Entertainment Center Once the hardware and software is sucessfully installed and all connections have been made, you can access the Entertainment Center.   To access the Entertainment Center: Click Start, Programs, Digital Versatile Disk (DVD) and DVD Player. The application initializes and the Entertainment Center screen appears. Click the down button at the bottom left corner of the display screen. The control panel appears. Note: The availability of control panel options changes when you are playing an audio CD.   Using the DVD control panel The following illustrations show the DVD control panel in Windowed mode and Full Screen mode. 1. Player: CD/DVD or Media player. 2. Stop 3. Mute 4. Play 5. Pause 6. Frame Advance 7. DVD Menu NavagationControls: Up, Down, Left, Right and Go. 8. Eject 9. Fast Forward 10. Fast Backward 11. Next Chapter 12. Previous Chapter 13. Volume: Up and Down. 14. Power off 1. Resume: Returns from the DVD menus to the last point played on the disc. 2. Search: Find/select a title and/or chapter. 3. Subtitle: Select display language or turn off. 4. Help 5. Closescontrol panel. 6. Language: Select the audio language. 7. Angle: Select camera angle. 8. Resize: Select between Full Screen or Windowed display. 9. Menu: Accesses DVD menu. When you are using Full Screen mode, move the cursor down to the bottom of the display screen to access the control panel.   Menu The DVD Menu is accessed by clicking the Menu button in the control panel. Note: Options in any menu or buttons in any control panel that are greyed-out are not available. Title Menu — Allows you to access the different titles available on the disc. Titles are broken down into chapters. Availability of this option is determined by the disc manufacturer. Click the Resume button on the control panel to return to the title. Root Menu — Accesses a menu that provides a variety of information about the titles on the disc. Availability of this option is determined by the disc manufacturer. Click the Resume button on the control panel to return to the title. Chapter Menu — Accesses the available chapters for the disc. Chapters are like chapters in a book or tracks on an audio CD. Check the Root menu, which may contain a description of the available chapters for the disc. Click the Resume button on the control panel to return to the title. Angle Menu — Allows you to change the camera angle if the scene is recorded with multiple camera angles. DVD discs can contain up to nine different camera angles. Availability of this option is determined by the disc manufacturer. Click the Resume button on the control panel to return to the title. Subtitle Menu — Allows you to turn subtitles on or off and choose the language to display the subtitles. DVD discs can contain up to 32 different subtitle languages. Available languages can vary from disc to disc and are determined by the disc manufacturer. Click the Resume button on the control panel to return to the title. Language Menu — Allows you to choose the audio language of the disc. You can switch languages while the disc is playing. DVD discs can contain up to eight different languages. Available languages vary from disc to disc and are determined by the disc manufacturer. Click the Resume button on the control panel to return to the title. Go Up — Allows you to "go up" a level within DVD Menu options, which include Title Menu, Root Menu, Chapter Menu, Angle Menu, Subtitle Menu and Language Menu. Menu Language — Allows you to choose the language that the menus are displayed in. Available languages can vary from disc to disc and are determined by the disc manufacturer. Audio/Video Settings — Allows you to change brightness, contrast, color and tint levels. Recommended video settings are shown in the following screen. Brightness: 10 Contrast: 9 Color: 28 Tint: 0 Click the Audio tab and you can activate TruSound™ with SRS® for surround-sound audio. Use the balance slider to change the audio balance left to right. Click the Display tab to change the aspect ratio (width-to-height ratio). Wide-screen mode uses the whole screen. Pan-scan mode displays images cropped left and right. Letterbox mode displays theatrical-type images masked top and bottom. Aspect ratio changes can be made only if that option is supported by the disc manufacturer. Parental Control Settings — Allows you to restrict the viewing of a disc unless the content conforms to established criteria or the password is used, provided restriction codes/ratings have been encoded on the disc.   To enable the parental controls settings (first time): Access the Entertainment Center control panel. Click Menu and Parental Control Settings.... The Parental Control Setting screen appears. Click Change.... The Access Control screen appears. Note: The only way to clear a forgotten Parental Control password is to uninstall, then reinstall your DVD software. Click the down button in the Parental Control Level field to view available rating options. Type in a password, then retype it to confirm the password in the command lines provided. Click OK. An Entertainment Center Message screen appears stating that any changes made will go into effect after the movie is restarted. Click OK. Click the CD/DVD Player button to reset the player, then restart the movie. Some movies do not have restriction codes/ratings encoded on the disc. Notification appears at the start of the movie if the parental control function is not supported. This screen will remain visible until you click OK. If the disc does support restriction codes/ratings and the disc exceeds the established viewing criteria, the following screen appears requesting your password. Type in the password, then click Ignore Level and the movie will start. Properties — Allows you to set characteristics for the basic functionality of the Entertainment Center, like the default drive. You can also set defaults so the Entertainment Center window floats above all applications and/or for the application to open in Full Screen mode. Exit — Closes and exits the Entertainment Center. Right-clicking the mouse anywhere on the Entertainment Center screen brings up the Entertainment Center control menu. These functions correspond to the control panel and have the same features.   Playing a DVD disc Playing a DVD disc is the same as playing any regular CD. The Entertainment Center software uses a majority of your system memory resources. To prevent system lock-ups, it is a good idea to close down other applications when viewing a DVD disc. Note: The Entertainment Center application must be running to play a DVD disc.   To play a DVD disc: Click Start, Programs, Digital Versatile Disc (DVD) and DVD Player to access the Entertainment Center application. Press the eject button on the front of the DVD-ROM drive, or click the Eject button on the Entertainment Center control panel to access the disc tray. It will take a few seconds for the tray to eject. Place the disc in the disc tray. Press the eject button on the front of the DVD-ROM drive, or click the Eject button on the Entertainment Center control panel to close the tray. Click the Play button on the control panel. However, most discs are "auto-play," so it should automatically start playing. Note: Regional restriction codes are built-in to DVD discs and systems. If the regional restriction code of the DVD disc does not match that of the system, the disc will not play. The regional restriction code for the disc will be noted on the disc and disc documentation/packaging. Regional Restriction Codes Note: If you are going to play a DVD disc after listening to an audio CD, click on the CD/DVD Player button on the Entertainment Center control panel to reset the player.   Using the CD control panel 1. Mute On/Off 2. Stop 3. Play 4. Pause 5. Eject 6. Fast Forward 7. Fast Backward 8. Next Clip 9. Previous Clip 10. Volume: Up and Down. 11. Tracks: Find/select a specific track. 12. Power off Tracks — Allows you to select and play specific audio tracks.   Playing an audio CD You can play an audio CD using the Entertainment Center CD control panel in addition to using the CD Player that is a part of the multimedia tools that are available through Windows 95. See your user’s guide for information about the Windows 95 CD Player. Note: Audio CDs do not "auto-play" in the Entertainment Center.   To play an audio CD: Click Start, Programs, Digital Versatile Disc (DVD) and DVD Player to access the Entertainment Center application. Press the eject button on the front of the DVD-ROM drive, or click the Eject button on the Entertainment Center control panel to access the disc tray. It will take a few seconds for the tray to eject. Place the disc in the disc tray, then close the tray. The CD control panel appears. Click the Play button on the Entertainment Center control panel. Note: If you are going to play a DVD disc after listening to an audio CD, click on the CD/DVD Player button on the Entertainment Center control panel to reset the player.   Using the Media control panel 1. Power off 2. Edit Playlist: Create playlists. 3. Mute On/Off 4. Volume: Up and Down. 5. Open: Find/select media files. 6. Media: Accesses Media player and Media control panel.   Playing media files You can play media files (.wav, .avi, .dat, .mpg, .mpeg, etc.) using the Entertainment Center Media control panel in addition to using the Media Player that is a part of the multimedia tools available through Windows 95. See your user’s guide for information about the Windows 95 Media Player.   To play a Media file: Click Start, Programs, Digital Versatile Disc (DVD) and DVD Player to access the Entertainment Center application. Click Media on the Entertainment Center control panel to access the Media control panel. Click the Open button on the Entertainment Center control panel. The Open screen appears. Click on your selection. You can use the other Windows-standard buttons in this screen to locate media files. Click Open. The Entertainment Center Media control panel returns. Click the Play button on the Entertainment Center control panel.   To create a playlist: Click Start, Programs, Digital Versatile Disc (DVD) and DVD Player to access the Entertainment Center application. Click Media on the Entertainment Center control panel to access the Media control panel. Click the Playlist button on the Entertainment Center control panel. The Playlist screen appears. Click New, then Add to make your selections. The Add screen appears. Use the tabs to choose Video, Video CD and Sound clips. You can adjust the start, end, duration and fade times to tailor the clip. Click Add when you have the clip you want selected. Click Save As when you have made all your selections. The Save As screen appears. Type in the name of your file in the command line provided and click Save.   Care and Maintenance There are a few things that you can do to help keep your system clean and trouble-free.   System care For general system maintenance, see the documentation that shipped with your system. Avoid heat, cold, condensation, dust and humidity. Do not block system ventilation. Clean the exterior of the system with a soft slightly damp cloth. Do not use thinner, benzine, or other commercial solvents. Do not play cracked or warped discs, they could damage the DVD-ROM drive.   Disc care Do not touch the playing surfaces of the disc. Fingerprints can effect picture and audio playback. Clean with a soft dry cloth. You can use a diluted neutral cleaning solution (if necessary). Do not use thinner, benzine, or any commercial solvents made for vinyl LPs. Do not wipe in a circular direction. Wipe gently from the inner edge towards the outer edge of the disc. Store discs in their cases in an upright position. Keep discs away from excessive heat, moisture and dust.   Troubleshooting Your system is designed for trouble-free operation, but if you do encounter difficulties, you can try a few simple things before contacting Technical Support. Make sure there is power to all systems. Check all exterior system connections before opening the case. See "Installing the DVD-ROM drive" and "Installing the DVD decoder card" to verify all cable connections have been made properly and are secure. Make sure that you are using the correct cables for your system configuration. See "Installing the DVD decoder card." Reseat the DVD decoder card, the graphic display adapter card and/or the sound card. Make sure all of the drivers required for your system configuration are loaded. See "Specifications." Check for hardware conflicts.   To check for conflicts: Click Start, Settings, Control Panel and double-click the System icon. The System Properties screen appears. OR Right-click the My Computer icon on your desktop, then click Properties. The System Properties screen appears. Click the Device Manager tab. There will be a yellow circle with an exclamation point (a "splat") over any device that has a conflict. Double-click the device that is marked with the splat. The properties screen for that device appears. Click the Resources tab, Set Configuration Manually and Change Settings.... Click the options under Resource type one at a time, until there is a message stating that no conflicts are found in the Conflicting device list: area of the screen. Click OK. The System Settings Change screen appears telling you that you need to restart your system for the changes to take effect. Click Yes to restart the system.   The disc won’t play Make sure the Entertainment Center application is open (DVD discs). See "Playing a DVD disc" and "Playing an audio CD" for additional information. Make sure that it is not a CDR/CD-RW disc, they cannot be used with this DVD-ROM drive. Make sure the disc is inserted correctly. Make sure the disc is not warped or damaged. Make sure the disc has the proper regional restriction code for your area. See "Playing a DVD disc" for additional information and a regional restriction code map. Try another disc.   There is no picture Make sure the Entertainment Center application is open. See "Playing a DVD disc" for additional information. Do you have the Entertainment Center application set to open in Full Screen mode? Make sure the cables from the DVD decoder card to the graphic display adapter card are properly/securely connected.   No control panel in Full Screen mode Slide the cursor down to the bottom of the screen to access the control panel. Right-click the mouse to access the Entertainment Center control menu, then click Control Panel.   Video is jerky and dropping frames Make sure the disc is clean. Make sure the disc is not warped or damaged. The DMA option must be enabled.   To verify DMA is enabled: Click Start, Settings, Control Panel and double-click the System icon. The System Properties screen appears. OR Right-click the My Computer icon on your desktop, then click Properties. The System Properties screen appears. Click the Device Manager tab. Double-click the CD-ROM icon and TOSHIBA DVD-ROM SD-M1002 icon. The TOSHIBA DVD-ROM SD-M1002 Properties screen appears. Click the Settings tab. The DMA option should be enabled (the box will be checked). Click the box next to DMA to enable (box will be checked _) the option if it was not enabled. Click OK. Exit the System Properties and Control Panel screens. Click Start, Shut Down..., Restart the computer? and Yes to restart the system.   Screen resolution looks bad DVD was designed to use a screen resolution of 800 × 600 and 16-bit color. Some games suggest you set screen resolution to 640 × 480 and 256 colors for best performance. Reset the display settings to 800 × 600 and 16-bit color if you have changed them.   To change screen resolution: Click Start, Settings, Control Panel and double-click the Display icon. The Display Properties screen appears. OR Right-click on your desktop, then click Properties. The Display Properties screen appears. Click the Settings tab. Verify the Color palette and Desktop area settings. Click the QuickRes icon in the status area of the taskbar if your system has the QuickRes option. A menu appears: Click the desired setting. You do not need to restart the system.   No audio, or audio is low Make sure the Mute button in the Entertainment Center control panel has not been activated. Adjust the control panel Volume buttons, speaker volume, or Windows 95 volume controls. Verify sound card cabling is secure. See the "Installing the DVD decoder card."   Notices   All rights reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, Gateway 2000 assumes no responsibility for any inaccuracies that may be contained in this manual. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages. In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notice or obligation.   Trademark acknowledgments AnyKey, cow spot motif, CrystalScan, Destination, Field Mouse, Gateway 2000, GW2K, HandBook, TelePath, Vivitron, stylized "G" design, and motto "You’ve got a friend in the business" are registered trademarks and EZ Pad, Family PC, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies. Copyright © 1997 Gateway 2000, Inc. 610 Gateway Drive, N. Sioux City, SD 57049 USA   Regulatory Compliance Statements American Users: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help. Warning! This equipment has been tested and found to comply with the limits of a Class B digital device. The accessories associated with this equipment are as follows: • Shielded video cable • Shielded power cord. These accessories are required to be used in order to ensure compliance with FCC rules. Change of modications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Caution! Since the laser beam used in this DVD-ROM drive unit is harmful to the eyes, do not attempt to disassemble the cabinet. Refer servicing to qualified personnel only. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. Canadian Users: This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada. European Users: This Information Technology Equipment has been tested and found to comply with following European directives: [i] EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68 EEC as per - EN 50081-1:1992 according to EN 55022:1995 Class B EN 61000-3-2:1995 or EN 60555-2:1986 EN 61000-3-3: 1995 - EN50082-1:1992 according to EN 61000-4-2:1995 or IEC 801-2:1984 ENV 50140:1994 or IEC 801-3:1984 EN 61000-4-4:1988 or IEC 801-4:1998 [ii] Low Voltage Directive (Safety) 73/23/EEC as per EN 60950: 1992 Japanese Users: This equipment is in the Class 2 category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential area. When used near a radio or TV receiver, it may become the cause of radio interference. Read instructions for correct handling. Australian and New Zealand Users: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Spectrum Management Agency. Compact Disc Information. This DVD-ROM drive is classified as a Class 1 LASER product. The Class 1 LASER PRODUCT label is located on the top of the drive unit. This unit uses compact discs with the following marks: